Shipping policy

All orders on ept.store ship from our warehouse in the Netherlands. Questions? Email us at cseu@eastpacific-trade.com.

1. Where do you ship to?

We ship to all 27 EU countries and the United Kingdom:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

2. How much does shipping cost?

Netherlands: [€X.XX], free on orders of [€XX] or more
Other EU countries: [€X.XX], free on orders of [€XX] or more
United Kingdom: [£X.XX], free on orders of [£XX] or more

The exact cost for your order is always shown at checkout before you pay.

3. When will my order arrive?

We process orders within [1–2] working days (Monday to Friday, excluding public holidays).
Netherlands: [1–2] working days after shipping
Other EU countries: [2–5] working days after shipping
United Kingdom: [3–6] working days after shipping

These are estimates. Carrier delays, bad weather and busy periods can add a few days.

4. How do I track my order?

We ship with [carrier name]. When your order ships, we email you a tracking number and link. Tracking can take up to 24 hours to show updates.

5. Do I pay customs duties or import taxes?

EU orders: No. We ship from the Netherlands, so there are no customs duties within the EU. VAT is included in the price.

UK orders: No. Duties and taxes for UK orders are fully covered by ept and included in the price you pay at checkout. There are no extra charges on delivery.

6. I entered the wrong address. What should I do?

Email us as soon as possible with your order number and the correct address. We can change it as long as your order has not shipped yet.

7. Can I change or cancel my order?

Email us as soon as possible. We can change or cancel your order until it ships. Once it has shipped, you can return it under our returns policy. Refunds for cancelled orders go back to your original payment method.

8. My parcel is late, lost or damaged. What now?

Email us with your order number (and photos if it arrived damaged). We will contact the carrier and help you get it sorted.