Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

To start a return, please provide your name, order number, ID (your email address used to register on Shopify) and the reason of the return to help@eastpacific-trade.com

Please note: Customers are responsible for return shipping costs.

Returns should be sent to the following address:

Return Shipping Address:
JIC GLOBAL (EPT)
South Korea, Seoul, Gangnam-gu, 866 Eonju-ro, 6th Floor
070-7702-9804
help@eastpacific-trade.com

We will notify you once we’ve received and inspected your return and let you know if the return is approved or not. If approved, you’ll be automatically refunded by your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@eastpacific-trade.com – with name and order number.

 

Exchanges

We are unable to offer exchanges on international orders. Please return your order to us for a refund and place a new order for the correct size/style. 

 

Damages and other issues

Please contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.