FAQS

Where's my stuff?

Enter your tracking number above to track your package. Tracking information can be found on your shipping confirmation email.

What is your return policy?

We accept unworn, unwashed and unaltered items purchased directly from ept.store that we receive within 15 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in The Netherlands. When initiating your return, please send an email to euadmin@eastpacific-trade.com. Shipping charges are not refundable. 

Do you offer exchanges?

We currently do not offer exchanges.

How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check ept.store for current shipping rates during checkout.

Representative of EPT in Europe:

Solotwentyfive B.V.
Rigakade 20-4
1013 BC Amsterdam
The Netherlands

Chamber of Commerce 60991909

Phone: +31 20 308 02 92
Email: info@solotwentyfive.com

Logistics partner:

Hazeldonk 6308,
4836 LE Breda, 
The Netherlands